Grievance Redressal

Grievance Redressal Policy

SEBI's SCORES platform requires investors to first take up grievances with the concerned entity before escalating eligible complaints on SCORES.

Types of Grievances We Address

Clients may contact ValUMinds for grievances relating to:

• Service quality concerns
• Communication issues
• Onboarding support problems
• Data and privacy concerns
• Transaction facilitation issues
• Partner coordination problems
• Website-related complaints

Internal Resolution Process

Product-Specific Grievances

Where the complaint relates to specific products or services:

• Mutual fund transactions: Investors may also approach the relevant AMC or RTA, as applicable
• Insurance, demat, PMS, AIF, or digital-asset support services: The client may also be required to approach the relevant insurer, depository participant, broker, platform, portfolio manager, fund manager, or product/service provider, as applicable, in accordance with the respective grievance mechanism

Further Escalation

If the matter remains unresolved after following our internal grievance process, eligible grievances may thereafter be escalated before the relevant forum, authority, platform, or regulator, as applicable under law.